Quality Management
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- Is the harnessing of people and processes to work effectively in order to satisfy or surpass customers expectations and provide immediate beneficial impact to the 'bottom line'.
To this end, ISO 9001:2000 has been developed to provide a 'structured approach' to system enhancement and development. It can be applied to any organisation regardless of size of business or business sector.
What is ISO 9001?
The ISO 9001 series of standards form the foundation and framework for an effective management system within any type of business. The standards were developed and published by the International Organisation for Standardisation or ISO and have over 110 member countries. Increased global competition has lead to higher customer expectations with regard to quality. To be competitive, businesses need to employ increasingly effective and efficient systems.
What is ISO 14001?
ISO 14001 is primarily concerned with 'Environmental Management' which in plain language means what an organisation does to minimise harmful effects on the environment.
What are the benefits?
Your business can realise the following benefits:
Improved Customer Satisfaction
Contacts
Email to: paul@iso9001consultant.co.uk
Quserve Quality Consultancy
35 Ensbury Close, Short Heath, Willenhall, W Mids WV12 4DN, UK
01902 606934 - or -
07796 963605
Last updated: September 2nd, 2005.
Published by: Lichfield Web Design
